This Privacy Policy explains how z-tech software GmbH (“we”, “us”, or “our”) collects, uses, stores, and protects information when users (“Users”, “you”) use the ServiceMap mobile application and related services (“ServiceMap” or the “Application”).

By using ServiceMap, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Purpose of Data Collection and Processing

ServiceMap collects and processes information in order to provide, maintain, secure, and improve the Application and its features.

We may use collected information for the following purposes:

  • to provide and operate the ServiceMap Application;
  • to create and manage user accounts, where applicable;
  • to enable core app functionality;
  • to maintain security and prevent misuse, unauthorized access, or data loss;
  • to respond to user inquiries and support requests;
  • to analyze technical performance and improve the Application;
  • to comply with applicable legal and regulatory obligations.

2. Information We Collect and Process

Depending on how the Application is used, ServiceMap may collect and process the following categories of information.

2.1 Information Provided by Users

Users may provide certain information directly, including:

  • phone number, where required for registration or account creation;
  • email address, where provided by the User;
  • username, alias, or user ID;
  • information submitted through forms, support requests, or other app features.

2.2 Device and Technical Data

For the correct operation, security, and improvement of the Application, ServiceMap may collect technical information from the User’s mobile device, including:

  • device type and device attributes;
  • operating system and software version;
  • app version;
  • battery level;
  • network and connection information, such as connection type and speed;
  • IP address;
  • crash logs, diagnostics, and performance data.

2.3 Location Data

ServiceMap may collect approximate or precise location data, such as GPS-based location data, when this is necessary for app functionality and only where the User has granted the required permission.

Users may manage location permissions through their device settings.

2.4 Camera, Microphone, and Media Access

ServiceMap may request access to the device camera, microphone, photos, files, or media where such access is required for specific app features.

The Application only accesses such data if the User grants the relevant permission.

2.5 Physical Activity Data

Where required for specific functionality, ServiceMap may request access to physical activity data or motion-related device information, subject to User permission and device settings.

3. Permissions

ServiceMap requests permissions dynamically when they are needed for the operation of the Application. The User may allow or deny permissions through the device operating system.

If certain permissions are denied, some features of the Application may not function properly.

4. How We Use Information

We use collected information to:

  • provide the Application and its services;
  • enable registration and account-related features;
  • improve app stability, usability, and performance;
  • maintain security and prevent fraud or misuse;
  • diagnose and fix technical errors;
  • provide user support;
  • analyze aggregated or technical usage information;
  • comply with legal obligations.

We do not use personal data for purposes that are incompatible with this Privacy Policy.

5. Data Sharing and Disclosure

We do not sell Users’ personal information.

We may share information only where necessary for the operation, maintenance, development, support, security, or legal compliance of ServiceMap.

Data may be accessible to:

  • developers and technical service providers involved in maintaining the Application;
  • support staff responsible for resolving technical or user issues;
  • administrative personnel responsible for product quality, security, and service management;
  • hosting providers, analytics providers, crash reporting tools, or similar technical service providers, where used.

Such parties may process data only for the purposes described in this Privacy Policy and only to the extent necessary to provide their services.

We may also disclose information if required by applicable law, regulation, legal process, or lawful request by public authorities.

6. Third-Party Services

ServiceMap may use third-party services for hosting, analytics, diagnostics, authentication, crash reporting, mapping, communication, or other technical functions.

These third-party services may process limited information according to their own privacy policies.

Where third-party services are used, they are selected to support the secure and reliable operation of the Application.

7. Data Storage and Security

We use reasonable technical and organizational measures to protect collected information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • access control;
  • secure servers;
  • encryption where appropriate;
  • HTTPS and SSL/TLS for data transmission;
  • firewalls and other technical safeguards;
  • limitation of access to authorized personnel only.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to provide the Application, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, we will delete it or anonymize it where reasonably possible.

9. User Rights and Data Deletion

Depending on applicable law, Users may have the right to:

  • request access to their personal data;
  • request correction of inaccurate data;
  • request deletion of personal data;
  • withdraw consent where processing is based on consent;
  • object to or restrict certain types of processing.

To submit a privacy-related request, including a request for data deletion, please contact us at:

support@activemap.eu

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

ServiceMap is not intended for children under the age of 13, or the minimum age required by applicable law in the User’s country.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

11. International Data Processing

Information collected through ServiceMap may be processed and stored in countries other than the User’s country of residence. These countries may have different data protection laws.

Where required, we take appropriate measures to protect personal data in accordance with applicable law.

12. Accuracy of Information

ServiceMap does not independently verify all personal information provided by Users. Users are responsible for providing accurate and up-to-date information where required for the use of the Application.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date. Continued use of ServiceMap after changes are published means that the User accepts the updated Privacy Policy.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or the processing of personal data, please contact:

z-tech software GmbH
Email: info@activemap.euPrivacy Policy for ServiceMap

Effective date: [Insert date]

This Privacy Policy explains how z-tech software GmbH (“we”, “us”, or “our”) collects, uses, stores, and protects information when users (“Users”, “you”) use the ServiceMap mobile application and related services (“ServiceMap” or the “Application”).

By using ServiceMap, you agree to the collection and use of information in accordance with this Privacy Policy.